Privacy Policy

Effective Date: 24/06/2026 | Last Updated: 24/06/2026

1. Introduction

Thrive Family Counseling ("Thrive," "we," "us," or "our") is committed to protecting the privacy and confidentiality of the personal and health information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website (thrivefamilycounseling.com), contact us, or use our counseling services.

By accessing our website or engaging our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

2.1 Personal Information You Provide

We may collect the following types of personal information when you contact us, complete forms, or schedule an appointment:

    • Full name, address, phone number, and email address
    • Date of birth and demographic information
    • Insurance information and billing details
    • Emergency contact information
    • Reason for seeking counseling or general inquiry details

2.2 Health and Clinical Information

As a mental health provider, we collect Protected Health Information (PHI) as defined under the Health Insurance Portability and Accountability Act (HIPAA). This includes information related to your physical and mental health, treatment history, and payment for healthcare services. The collection, use, and disclosure of PHI is governed by our separate Notice of Privacy Practices, which is provided to you at the start of services.

2.3 Website Usage Information

When you visit our website, we may automatically collect certain technical information, including:

  • IP address and browser type
  • Pages visited and time spent on the site
  • Referring website addresses
  • Device type and operating system

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To schedule and provide counseling and wellness services
  • To communicate with you regarding appointments, treatment, and billing
  • To process insurance claims and payments
  • To improve our website, services, and client experience
  • To comply with legal and regulatory obligations
  • To respond to inquiries submitted through our website contact forms

4. HIPAA and Protected Health Information

Thrive Family Counseling complies fully with the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, physical, and technical safeguards to protect the confidentiality of your PHI. We will not use or disclose your PHI except as permitted or required by law or as authorized by you in writing.

For a complete description of your rights regarding your health information and how it may be used and disclosed, please refer to our Notice of Privacy Practices, available upon request and provided at intake.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

  • With your written authorization
  • With insurance providers and third-party payers for billing and claims processing
  • With service providers who assist in our operations (e.g., scheduling software, secure communication platforms), who are contractually bound to protect your information
  • As required by law, court order, or to comply with legal proceedings
  • To prevent serious harm to you or others, as permitted by applicable law and professional ethics

6. Telehealth and Online Communications

Thrive Family Counseling offers secure online video counseling services. We use HIPAA-compliant telehealth platforms to conduct virtual sessions. However, please be aware that no electronic communication method is completely secure. Standard email communications may not be encrypted and should not be used to share sensitive health information.

Please contact our office directly by phone to discuss sensitive clinical matters.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You may configure your browser to refuse cookies; however, doing so may limit certain features of our website.

We do not use cookies to track your health-related activities or share your browsing data with third-party advertisers.

8. Data Security

We implement industry-standard security measures to protect your personal and health information from unauthorized access, use, or disclosure. These measures include encrypted data transmission, secure access controls, and regular security reviews.

Despite our precautions, no data transmission over the internet is 100% secure. We encourage you to contact us only through our secure channels for any sensitive matters.

9. Data Retention

We retain your personal and health information for as long as necessary to provide services, comply with legal obligations, and as required by applicable state and federal regulations. Mental health records are retained in accordance with Texas state law and applicable professional standards.

10. Children's Privacy

Thrive Family Counseling provides services to minors with parental or guardian consent. We do not knowingly collect personal information from minors through our website without verifiable parental consent. If you believe a minor has provided us information without appropriate consent, please contact us immediately.

11. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access and receive a copy of your personal or health information
  • Request corrections to inaccurate information
  • Request restrictions on how your information is used or disclosed
  • Receive an accounting of disclosures of your health information
  • Revoke previously granted authorizations

To exercise these rights, please contact us at the information provided below. For rights specific to your PHI, please refer to our Notice of Privacy Practices.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on our website with an updated effective date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Thrive Family Counseling

League City & Sugar Land, Texas

Website: thrivefamilycounseling.com

Phone: 832-451-3130

Email: [email protected]

Mailing Address: 136 Eldridge Rd Ste A, Sugar Land, TX 77478